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20121103
20121103
STATION
KNTV (NBC) 1
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Search Results 0 to 0 of about 1
NBC
Nov 2, 2012 11:00pm PDT
: and neither can the california department of insurance. >> if you have a concern then you need to file that complaint. >> reporter: the agency has a hot line and website to lodge complaints, last month, the website received many complaints about homeowner's insurance, 33 involved state farm. >> we'll talk to both parties and get to the bottom of it. we'll find a resolution, sometimes it may go into the favor of the family, sometimes not. >> reporter: the spokesperson doesn't know how many claims are like this family's, we asked to review them, but the state department said no, they resolve the claims in 60 days, usually. >> we encourage people to really know their homeowner's policies. lot of times, these things, we buy them and put them in a drawer. >> reporter: but the family knows their policy, they're just not getting what they paid for. >> my fundamental expectations when i buy insurance is that they're going to go to bat for me. i mean, that is how they market their product, and what has happened the last six months that we have been out of our house is that the company has not g
Search Results 0 to 0 of about 1